Overall the banking system and networks in Saudi are very good and reliable. But sometimes there can be problems with the ATM machines. For example, during the Ramadan shopping frenzy leading up to Eid al Fitr, it is not unusual for ATM machines to quickly run out of available cash.
And citing a second example, one of my own family members had an unusual ATM experience about three years ago. He was making a withdrawal for 500 SAR. Instead of 500 SAR he received five 500 Riyal notes (2500 SAR). Naturally he notified the bank of this error and returned the extra 2000 SAR. It appears that when the ATM machine was loaded on that day the 100 SAR and 500 SAR notes had been switched and inserted into the wrong withdrawal slots.
I am also aware of others at times who have used the ATM to make a withdrawal and not receive any money from the machine and yet their account was debited.
So when I read this article in Arab news about two bank employees being held accountable for a large sum of money, I find myself sympathizing with them.
Has anyone else had experiences with Saudi ATM machines they wish to share?
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